Privacy Policy 

1.1 Purpose of Privacy Policy

This Privacy Policy outlines how Famat Sampling SA collects, uses, protects, and manages personal information of our website visitors, customers, and business contacts. We are committed to protecting the privacy and personal data of individuals who interact with our company.

1.2 Applicability

This policy applies to all personal information collected through:

• Our website (www.famat-sampling.com)
• Customer interactions
• Sales and support communications
• Product inquiries
• Technical consultations
• Online and offline contact forms

1.3 Legal Compliance

Famat Sampling is committed to complying with Swiss data protection laws and international data privacy regulations, including the General Data Protection Regulation (GDPR) where applicable.

1.4 Consent

By using our website, services, or providing personal information, you consent to the data practices described in this Privacy Policy. You have the right to withdraw consent at any time by contacting us through the methods specified in this document.

Privacy Policy of Famat Sampling

2. Types of Data Collected

2.1 Personal Information

Famat Sampling collects personal information necessary for business communications and service delivery. This typically includes professional contact details such as names, company information, email addresses, phone numbers, and job titles. We gather this information directly from our interactions with customers, through contact forms, technical consultations, and business communications.

2.2 Technical Information

Our website automatically collects certain technical information to improve user experience and website functionality. This includes data about your device, browser, operating system, and website usage patterns. Such information helps us understand how visitors interact with our site and allows us to enhance our digital services.

2.3 Communication Data

We maintain records of communications between Famat Sampling and our customers. This includes interactions through contact forms, product information requests, technical consultations, and correspondence with our sales team. These records help us provide better service and maintain accurate business communications.

2.4 Purpose of Data Collection

The information we collect serves multiple important purposes. We use personal and technical data to provide product information, process orders, offer technical support, improve customer communication, and develop our product offerings. Our goal is to ensure efficient, personalized, and responsive service to meet the unique needs of our industrial clients.

Privacy Policy of Famat Sampling

3. Data Usage and Processing

3.1 Legal Basis for Processing

Famat Sampling processes personal data based on legitimate business interests and contractual necessities. We ensure that all data processing activities have a clear, lawful purpose directly related to our business operations, customer service, and professional communications.

3.2 Data Processing Purposes

We use collected information to manage our business relationships, provide technical support, process orders, and communicate about our products and services. This includes responding to inquiries, sending technical documentation, managing quotations, and maintaining professional business communications.

3.3 Communication and Marketing

Famat Sampling may use contact information to send relevant business communications, including product updates, technical information, and company news. We respect your communication preferences and provide options to opt-out of marketing communications at any time.

3.4 Third-Party Interactions

In limited circumstances, we may share professional contact information with trusted business partners, distributors, or service providers. Such sharing is strictly limited to fulfilling business purposes and maintaining our global distribution network. We do not sell personal information to third parties.

3.5 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Once the information is no longer required for business operations, legal obligations, or dispute resolution, we securely delete or anonymize the data.

4. Data Protection and Security

4.1 Security Measures

Famat Sampling implements comprehensive security protocols to protect personal information from unauthorized access, disclosure, alteration, and destruction. We employ industry-standard technical and organizational measures to safeguard data integrity and confidentiality.

4.2 Access Controls

We restrict access to personal information to authorized personnel who require the information to perform their specific job functions. Our employees are trained in data protection principles and are bound by strict confidentiality agreements.

4.3 Technical Safeguards

Our digital systems utilize encryption, secure communication protocols, and robust firewall technologies to protect data transmission and storage. We regularly update our security systems to address potential vulnerabilities and maintain the highest standards of data protection.

4.4 Data Breach Response

In the unlikely event of a data breach, Famat Sampling will take immediate action to investigate, mitigate, and notify affected individuals as required by applicable data protection regulations. We are committed to transparency and quick response in managing any potential security incidents.

4.5 International Data Transfers

When international data transfers are necessary, we ensure compliance with Swiss and international data protection regulations. We implement appropriate safeguards to protect personal information during cross-border data exchanges.

5. User Rights and Data Access

5.1 Rights of Individuals

Famat Sampling recognizes and respects the fundamental rights of individuals regarding their personal information. You have the right to request access to, correction of, or deletion of your personal data processed by our company.

5.2 Accessing Your Information

Individuals can request a copy of the personal information we hold about them. We will provide this information in a clear, accessible format, explaining how and why we process your data. Requests for access must be submitted in writing to our data protection contact.

5.3 Correction and Deletion

If you believe the personal information we hold is inaccurate or incomplete, you have the right to request corrections. Similarly, you may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for its original purpose.

5.4 Consent Withdrawal

You can withdraw your consent for data processing at any time. This includes opting out of marketing communications or requesting that we cease using your personal information for specific purposes. Withdrawal of consent does not affect the lawfulness of previous data processing.

5.5 Right to Object

Individuals have the right to object to certain types of data processing, particularly for direct marketing purposes. We will carefully consider and respond to any objections in accordance with data protection regulations.

6. Cookies and Tracking Technologies

6.1 Use of Cookies

Famat Sampling uses cookies and similar tracking technologies to enhance user experience and gather information about website interactions. These technologies help us understand how visitors use our website, improve our services, and provide personalized content.

6.2 Types of Cookies

Our website employs different types of cookies, including essential cookies that enable basic site functionality, performance cookies that help us understand website usage, and functional cookies that remember your preferences and improve your browsing experience.

6.3 Cookie Management

Visitors can manage cookie preferences through their browser settings. Most web browsers allow you to control cookies through their settings, including blocking or deleting existing cookies. However, restricting cookies may impact the functionality of our website and limit your user experience.

6.4 Third-Party Cookies

We may use third-party services that place cookies on our website for analytics, performance monitoring, and improving our digital services. These third-party providers are carefully selected and are bound by strict data protection agreements.

6.5 Tracking and Analytics

We use analytics tools to gather insights about website usage, helping us improve our online services. These tools collect anonymous, aggregated data about website interactions, user demographics, and browsing patterns.

7. Third-Party Interactions and Data Sharing

7.1 Limited Data Sharing

Famat Sampling maintains strict controls over data sharing. We may share personal information with trusted business partners, distributors, and service providers only when necessary to fulfill specific business purposes or legal obligations.

7.2 Professional Network

As part of the BIAR Group, we may share professional contact information within our corporate network. This sharing is limited to essential business communications and operational requirements, always maintaining the highest standards of data confidentiality.

7.3 Legal Requirements

We may disclose personal information if required by law or in response to valid legal requests, such as court orders or government investigations. In such cases, we will only share the minimum necessary information and notify the individual when legally permissible.

7.4 Business Transfers

In the event of a corporate merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction. We ensure that any such transfer maintains the same level of data protection outlined in this policy.

7.5 Service Providers

Third-party service providers who assist us in operating our business are contractually obligated to protect personal information and use it only for specified purposes. These providers undergo rigorous vetting to ensure compliance with our data protection standards.

8. International Data Transfers

8.1 Global Operations

As a global company, Famat Sampling may transfer personal information across international borders. These transfers are essential to our worldwide business operations, supporting our international distribution network and customer service capabilities.

8.2 Data Protection Standards

We ensure that all international data transfers comply with Swiss data protection laws and international regulations. Transfers are conducted with appropriate safeguards to maintain the same level of data protection regardless of geographical location.

8.3 Compliance Mechanisms

When transferring data between countries, we implement robust protection measures. These may include standard contractual clauses, data protection agreements, and ensuring that recipient countries provide adequate levels of data protection.

8.4 BIAR Group Transfers

Transfers within the BIAR Group are subject to strict internal data protection policies. We maintain consistent data handling standards across our corporate network to protect personal information during cross-border exchanges.

8.5 User Transparency

We commit to transparency about international data transfers. Individuals have the right to request information about how their personal data is transferred and protected across different jurisdictions.

9. Data Retention and Management

9.1 Retention Principles

Famat Sampling retains personal information only for as long as necessary to fulfill the purposes outlined in this policy. We carefully assess the appropriate retention period for different types of personal data, considering legal requirements, business needs, and individual privacy rights.

9.2 Purpose-Driven Retention

The duration of data storage depends on the context of data collection. Business communication records, technical consultations, and customer interactions are retained for reasonable periods to support ongoing business operations, customer service, and potential future inquiries.

9.3 Data Deletion

When personal information is no longer required, we implement secure deletion processes. This involves permanently and securely removing or anonymizing data to ensure it cannot be reconstructed or accessed.

9.4 Archiving

Certain records may be archived for legal or historical business purposes. Archived data is stored with restricted access and additional security measures to protect individual privacy.

Privacy Policy of Famat Sampling

10. Concluding Provisions

10.1 Policy Updates

Famat Sampling reserves the right to update this Privacy Policy periodically. Any significant changes will be communicated through our website or direct communication. Continued use of our services after policy modifications constitutes acceptance of the updated terms.

10.2 Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our data protection team:

Famat Sampling SA Data Protection Officer CH-1933 Sembrancher Switzerland

Email: privacy@famat-sampling.com Phone: +41 27 552 11 11

10.3 Effective Date

This Privacy Policy is effective as of the date of publication on our website and supersedes all previous versions.

10.4 Governing Law

This Privacy Policy is governed by the laws of Switzerland, with jurisdiction in the canton of Valais.